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CME: Keys to Connection in Healthcare

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Price: $55.00
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After purchasing this CME Certification, you will receive a PDF download in your email containing the article and the evaluation. If you do not receive it, please check your spam box or contact


The article, “Two Keys to Connection in Healthcare: Presence and Reflective Listening” was authored by William J. Maples, MD, Sandra Argenio, MD and Jennifer Krippner and has been approved for 1 AMA PRA Category 1 credit.TM 

William J. Maples, MD, Sandra Argenio, MD and Jennifer Krippner are with The Institute for Healthcare Excellence in Jacksonville, FL. Dr. Maples serves as Executive Director, Dr. Argenio serves as physician faculty, and Krippner is the Chief Experience Officer.


1. Understand the importance of effective physician and caregiver communication in creating a culture of excellence for our patients and fellow caregivers.
2. Understand the benefits and practice art of reflective listening in clinical and non-clinical encounters.
3. Demonstrate communication techniques useful in building patient and team-based relationships.
4. Learn, understand, and practice mindfulness/presence and its application in a healthcare setting.

Date of Release: Sept. 1, 2017

Date Credit Expires: Sept. 1, 2019

CME Credit Eligibility:
A minimum passing grade of 70% must be achieved. Only one re-take opportunity will be granted. 

Faculty Disclosure:
William J. Maples, MD, Sandra Argenio, MD and Jennifer Krippner report no significant relations to disclose, financial or otherwise with any commercial supporter or product manufacturer associated with this activity.

Disclosure of Conflicts of Interest:
St. Vincent’s Healthcare (SVHC) requires speakers, faculty, CME Committee and other individuals who are in a position to control the content of this educations activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly evaluated by SVHC for fair balance, scientific objectivity of studies mentioned in the presentation and educational materials used as basis for content, and appropriateness of patient care recommendations. 

Joint Sponsorship Accreditation Statement

This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of St. Vincent’s Healthcare and the Duval County Medical Society. St. Vincent’s Healthcare designates this educational activity for a maximum of 1 AMA PRA Category 1 credit.TM Physicians should only claim credit commensurate with the extent of their participation in the activity.